Privacy Policy

 

This privacy policy sets out how Autocar Tyres uses and protects any information that you give Autocar Tyres when you use the website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes.

This policy is effective from 01/05/2019.

Topics:

  1. What data do we collect?
  2. How do we collect your data?
  3. How will we use your data?
  4. How do we store your data?
  5. Marketing communications
  6. Sharing your personal information
  7. What are your data protection rights?
  8. Cookies
  9. Privacy policies of other websites
  10. Changes to our privacy policy
  11. How to contact us
  12. How to contact the appropriate authorities

 

1. What data do we collect?

Autocar Tyres collects the following data:

  • Information that you provide to us such as your name, address, date of birth, telephone number, email address, vehicle registration and any feedback you give to us, including by phone, email, post, or when you communicate with us via social media
  • Information about the services that we provide to you (including for example, the things we have provided to you, when and where, what you paid, the way you use our products and services, and so on)
  • Information you give to us when you enter a competition or promotion on Autocar Tyres
  • Information you provide to us when you complete a survey, quiz, questionnaire or review submission
  • Your account login details for our services, including your user name and chosen password
  • Information about when you sign up to receive any of our newsletters or marketing communications and whether or not you want to receive any associated marketing communications from us
  • Information you provide to us when using location services such as finding a fitter in our checkout pages
  • Information you provide to us when using a vehicle registration lookup on our home pages
  • Information you provide us when you communicate with us via all channels and methods e.g. via email, telephone, sms, letter and live chat
  • Information about any device you have used to access our Services (such as your device’s make and model, browser or IP address) and also how you use our Services. For example, we try to identify which website pages you use of the site and when and how you use them
  • Your contact details and details of the emails and other electronic communications you receive from us, including whether that communication has been opened and if you have clicked on any links within that communication. We want to make sure that our communications are useful for you, so if you don’t open them or don’t click on any links in them, we know we need to improve our Service.

 

2. How do we collect your data?

You directly provide Autocar Tyres with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

Autocar Tyres may also receive your data indirectly from the following sources:

  • The website www.autocar.co.uk

 

3. How will we use your data?

Autocar Tyres collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Analytics and profiling - we use your personal information for statistical analysis and to help us understand more about our customers. That includes understanding the products and services you buy, the manner in which you consume them, how you shop across Autocar Tyres and by creating profiles about you. This helps us to serve you better and to find ways to improve our services, stores, apps and websites. These profiles help us to send you offers that are more relevant to you.

If you agree, Autocar Tyres will share your data with our partner companies so that they may offer you their products and services, for example Autocar.

 

4. How do we store your data?

All information you provide to us is stored on secure servers within the EU. Session recording is provided by Hotjar Ltd. Hotjar Ltd stores information inside an Amazon VPC, Virtual Private Cloud. The database containing visitor and usage data is only accessible from the application servers and no outside sources are allowed to connect to the database on secure servers based in the All data Hotjar collects is stored electronically in Ireland, Europe on the Amazon Web Services infrastructure, eu-west-1 datacenter. Autocar tyres website servers are situated in the EU.

Autocar Tyres will retain your personal data for no longer than is necessary. If you choose to opt-in to receive further communications from us, we will hold onto your data for the purposes of sending you those communications. If you choose not to transact with us in anyway or take part in any survey or communication, we will delete you records after 48 months of the last contact.

You are free to choose to opt-out at any time and at that point we will delete your data.

 

5. Marketing Communications

When you sign up to receive marketing communications or newsletters, we will only use the information you provide to send you information about products, services, promotions of ours that we think you might like.

You are offered the option to ‘opt in’ to receiving these marketing communications when you complete the checkout journey on Autocar Tyres, you do not have to opt in to receive our services.

If you have agreed to receive marketing, you may always opt out at a later date using the unsubscribe link at the bottom of any email communication or by contacting us directly at [email protected]

You have the right at any time to stop Autocar Tyres from contacting you for marketing purposes or giving your data to other members of the Autocar Tyres Group.

Should we wish to use your data for any purpose outside that of the providing of motor vehicle services we will ensure we receive your consent before contacting you

If you no longer wish to be contacted for marketing purposes,  please click here.

 

6. Sharing your personal information

As the data controller we will only share your personal information with recipients who expressly have the need to know it in order to perform their responsibilities when dealing with and completing your requests or orders.  These carefully selected data processors include but are not limited to;

Fitting Partners

In order to process your tyre orders to completion we need to share your name and vehicle information with our approved tyre fitting centres.  When a fitting partner fits your tyres, you and the fitter will enter into a direct contractual relationship whereby the fitter will become an independent data controller of any personal data you share as a result of that relationship, Autocar Tyres will not be involved in such a relationship.

Delivery Partners

Autocar tyres do not deliver tyres to your home or any specified address, other than that of the local fitting partner you have selected to compete your order.  If we begin to deliver tyres to any other location that has been selected that requires the sharing of your personal information, we will provide your delivery and contact details to our logistics partners.

Service Partners

Autocar Tyres have a number of approved and trusted service partners that undertake work on our behalf, we may share your personal data from time to time with these service providers.  All service partners are contractually bound to protect and keep any personal data they received confidential for the period that they require it for and for the use as instructed by Autocar tyres in the normal course of fulfilling your order or customer service requirements

Technology Partners

Autocar Tyres have a number of approved technology and IT partners that help keep our website and services secure and up to date across areas such as website development and maintenance, hosting, customer experience and email services.  Al technology partners are contractually bound to protect and keep any personal data they have access to confidential for the period that they require it for and for the use as instructed by Autocar tyres

Payment Processing

Autocar Tyres have does not take payment for any orders on our website.  If in future we believe allowing payment directly through Autocar tyres enhances our customer service, we will select and integrate with the most trusted payment processing providers, ensuring they are fully accredited with the relevant PCI and DSS standards in place at that time.  We will also send you a communication highlighting a change to payment on Autocar tyres, confirming the above

 

7. What are your data protection rights?

We would like to make sure you are fully aware of all your data protection rights under data protection law. Every user is entitled to the following:

Your right to access – You have the right to request Autocar Tyres for copies of your personal information. We may charge you a small fee for this service.

Your right to rectification – You have the right to request that Autocar Tyres correct any information you believe is inaccurate. You also have the right to ask us to complete the information you believe is incomplete.

Your right to erasure – You have the right to request that Autocar Tyres erase your personal information in certain circumstances, this is often called the ‘right to be forgotten’.

Your right to restriction of processing – You have the right to request that Autocar Tyres restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to Autocar Tyres processing of your personal information where we are using it for marketing communication or relying on a legitimate interest. For example, we will stop processing your personal information for sending marketing emails if you wish to object to that specific purpose.

Your right to data portability – You have the right to request that Autocar Tyres transfer the personal information that you gave us to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Call us on: 01482 876876

Or write to us:

Data Protection Officer

Albion Mills,

Albion Ln,

Hull

HU10 6DN

 

8. Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit www.allaboutcookies.org

How do we use cookies?

Autocar Tyres uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – we use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – we use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our service partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

9. Privacy policies of other websites

The Autocar Tyres website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

10. Changes to our privacy policy

 We will keep our privacy policy under regular review and any changes or updates that we might make from time to time will be updated on this web page. This privacy policy was last updated on 1st May 2019.

 

11. How to contact us

If you have any questions about the Autocar Tyres privacy policy, the personal information we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]

Call us: 01482 876876

Or write to us at:

Data Protection Officer

Albion Mills,

Albion Ln,

Hull

HU10 6DN

 

12. How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Autocar Tyres has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at https://www.ico.org.uk

 

 

 

')